Full course description


As the healthcare industry becomes increasingly competitive and demographics rapidly change, diversity has evolved from a public policy to a business imperative. There’s no doubt that the unique skills and perspectives of a diverse workforce contribute to the success of any health care organization. Health care organizations must continually look for ways to maintain a competitive advantage, in which diversity is a critical component of any organizations’ success.

The Equity of Care: Health Care Certificate Program was created by the Center for Executive Development (CED) to assist health care systems meet the goals required by the American Hospital Association (AHA) in the Equity Pledge to Act to Eliminate Health Care Disparities. 


As stated in the report “Building a Culturally Competent Organization: The Quest for Equity in Health Care” by Health Research & Educational Trust, Institute for Diversity in Health Management (Health Research & Educational Trust, 2011):

 Cultural competency in health care describes the ability of systems to provide care to patients with diverse values, beliefs and behaviors, including the tailoring health of care delivery to meet patients' social, cultural and linguistic needs. A culturally competent health care system is one that acknowledges the importance of culture, incorporates the assessment of cross-cultural relations, recognizes the potential impact of cultural differences, expands cultural knowledge, and adapts services to meet culturally unique needs. Ultimately, cultural competency is recognized as an essential means of reducing racial and ethnic disparities in health care. Undertaking the following seven tasks within organizations were recommended to hospital leaders in order to create a culturally competent organization.

 1.    Collect race, ethnicity and language preference (REAL) data

2.    Identify and report disparities

3.    Provide culturally and linguistically competent care

4.    Develop culturally competent disease management programs

5.    Increase diversity and minority workforce pipelines

6.    Involve the community

7.    Make cultural competency an institutional priority

 The Equity of Care: Health Care Certificate Program is designed to provide the participants with knowledge, skills and critical thinking tools required to proactively address the seven steps and work towards their Equity Pledge to Act commitment.

 Participants will be given an action plan workbook at the start of the program. After each session, participants will use their workbooks to write down three immediate actions they can implement within their organizations. The final session will focus on creating a comprehensive action plan to address the AHA’s Equity Pledge to Act to Eliminate Health Care Disparities.

Program Faculty: E. Lisako J. McKyer, Annie McGowan, Subodha Kumar, Jai Wang

Who Should Attend?

This certificate has been developed for clinical and administrative executives, including nurse executives, medical directors, and senior administrators in hospitals. All participants should have a background in health care, and are currently in a leadership position or expected to take up a leadership position in the near future

Fall 2017
Times: 7:30 am - 4:00 pm
Location: Mays Business School @ CityCentre

Tentative Program Schedule - Please note that class order is subject to change based on availability of faculty. A final agenda will be distributed upon arrival to the program.



Learning Activity

Day 1

1.5 hours

Introduction – Culture of Medicine

2 hours

Strategy – Mission, Vision, and Values

4 hours

Data Analytics & Data Collection

Day 2

4 hours

Increasing Cultural Competency in the Organization

(Creating a Linguistically Competent Care, Creating a Culturally Competent Care, Community Strategies)

4 hours

Increasing Cultural Competency in the Organization, cont.

(Cultural Training Interventions for Staff)

Day 3

4 hours

HR Strategy, Organizational Change, Leadership and Conflict Management

(Increasing Diversity at the Leadership and Governance Levels)

4 hours

Call to Action: Participant Action Plan

Accreditation: The Center for Executive Development is proud to offer Continuing Medical Education (CME) and Continuing Nursing Education (CNE) Credits. We anticipate offering 24 credits. Ethic credits will also be available for select sessions.

Program fee includes all instruction and instructional materials, a continental breakfast, boxed lunch, snacks and beverages, a class polo, one evening networking event, and a certificate of completion.

For more information, please visit 
http://mays.tamu.edu/center-for-executive-development/equity-of-care-healthcare-certificate/ or contact:
Alyssa Morgan, Program Coordinator